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Cancellation & Refund Policy

Cancellation & Refund Policy

Cancellation & Refund Policy

Fareferry has always believed in helping its customers/users with the best possible services related to airline ticket booking. Therefore, we have created the cancellation/modification policy, which is a perfect combination of flexibility and rigidity. All the cancellations/modification process concerning or involving airline and flight ticket bookings must be done only through phone by speaking directly our customer service executive.
However, may it be, we will only look into the cancellation requests, if the following conditions mentioned below have been met:

• If the passenger(s) has requested a cancellation or modification request to our travel agent or customer service executive directly over the phone, and if the supplier or airline rules have the leeway to process the cancellation and modification.
• If the airline has not initiated the flight booking or reservation and it is pending with us.
• If your flight booking doesn’t fall under special travel deals and offers.
• If the flight gets canceled due to weather conditions/government orders/strike/curfew/natural calamity/other unforeseen reasons
Fareferry doesn't suggest modifications to online flight ticket bookings once they're made. However, processing the changes or modifications concerning postponement or rescheduling of the already booked flight falls under the sole discretion of Fareferry. Fareferry will not be responsible or must not be held liable for any adverse effect taking place due to modification of the original itinerary as informed by the passenger. In the case of flight cancellation by the airline due to extreme weather conditions or other unfortunate mishaps, Fareferry shall not be responsible for any losses happening thereof.

Refund Policy

Conventionally, most of the airline flight tickets, service fees, and Trip Protection Insurance Fees charged are not refundable, if it’s been more than 24 hours of the booking. However, will only consider the refund requests made to it, if the below-mentioned conditions have been met:

• If the passenger(s) has requested a refund or waiver request to our travel agent or customer service executive directly over the phone, and if the fare rules permitted to process the refunds;
• If the passenger is not a "no show" at the airport (all the "no show" bookings are not entitled to any waiver from airlines for refund processing)
• If is able to secure waivers from airlines or suppliers to process this requested refund.

We are incapable to provide a specific time frame that may take to process your requested refund. All the refund/cancellation requests are processed in a designated sequence.
Once the customer has placed the cancellation request to our customer service agent over the phone; You will then receive an official email notification sent from us that your request has been received. This notification no way signifies that you are eligible for a refund, it is only an acknowledgment of your cancellation request received by Fareferry and provides you with a tracking number. After in receipt of your request for cancellation, we will work with the airlines or suppliers such as airlines, hotels companies to generate a waiver based on airline and other supplier rules and shall notify you of the supplier decision.

Service fees charged by Fareferry for the original travel reservations or bookings are completely non-refundable. Receiving the refunds is totally dependent on the airlines or suppliers. Once the flight ticket refund has been approved by the airline or supplier, it can take 7 or more working days for the refunded amount to appear on your credit/ Debit card statement. Usually, there is certain penalty charged by all airlines and suppliers against the refund taking place. This entire procedure may take 60-90 days from placing the cancellation request by Fareferry to receiving credit in your account.

Apart from the airlines and any other hotels refund penalties, Fareferry will levy a post-ticketing service fees, as applicable.
All refund fees are charged by on per-passenger, per-ticket basis. These fees will only be appraised if the requested refund has been confirmed by the airline or supplier and when the airline or supplier rules permit such refunds to take place.
If such refund is not processed by the airline or supplier, Fareferry will refund you our post-ticketing service fees as applicable, but this doesn’t apply to our flight ticket booking fees for the original travel reservation or bookings.
All cancellation requests will be taken via written email mentioned below. If your flight is within 72 hours then please call us after sending the email. All tickets are non-refundable.